
SYMPTOM
There is no spark when lighting the gas
The gas ring burns unevenly
SOLUTION
Check that the unit is plugged in and the
electrical supply is switched on
Check that the RCCB has not tripped (if
fitted)
Check the mains fuse has not blown
Check the burner cap and crown have
been placed correctly, e.g. after cleaning.
Check the main jet is not blocked and the
burner crown is clear of food particles.
Check the burner cap and crown have
been placed correctly, e.g. after cleaning.
Something not working
If the appliance is not working correctly, please carry out the following checks, before contacting
your local Service Force Centre.
IMPORTANT:
If you call out an engineer to a fault listed below, or to repair a fault caused by
incorrect use or installation, a charge will be made even if the appliance is under guarantee.
Service and Spare Parts
If you require spare parts or an engineer
contact your local Service Force Centre by
telephoning:
08705 929 929
Your call will be routed to the Service Centre
covering your post code area.
CUSTOMER CARE
For general enquiries concerning your Moffat
appliance and for further information on Moffat
products, contact our Customer Care
Department by letter or telephone as follows:
Customer Care Department
Moffat
55-77 High Street
Slough
Berkshire SL1 1DZ
Tel : 08705 950950
* calls to this number may be recorded for training purposes
We, Moffat, undertake that if, within 12 months
of the date of the purchase, this Moffat appliance
or any part thereof is proved to be defective by
any reason only of faulty workmanship or
materials, we will, at our option, repair or replace
the same FREE OF ANY CHARGE for labour,
materials or carriage on condition that:
* The appliance has been correctly installed
and used only on the gas and electricity supply
stated on the rating plate.
* The appliance has been used for normal
domestic purposes only, and in accordance
with the manufacturer's instructions.
* The appliance has not been serviced,
maintained, repaired, taken apart or tampered
with by any person not authorised by us.
* All service work under this guarantee must be
undertaken by a Moffat Service Force Centre.
* Any appliance or defective part replaced shall
become the Company's property.
* This guarantee is in addition to your statutory
and other legal rights.
Home visits are made between 8.30am and
5.30pm Monday to Friday. Visits may be
available outside these hours, in which case a
premium will be charged.
Guarantee Conditions
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